Privacy Policy

Saujana Jam ("we", "us", "our") operates from 18 Jalan SS 21/35, Damansara Utama, 47400 Petaling Jaya, Selangor. We are the data controller for personal information collected through this website and our watch service operations.

This Privacy Policy applies to all visitors of saujanaj.club and any person who submits an enquiry, books an appointment, or engages our servicing work. By using this website, you acknowledge that you have read and understood this policy.

Our practices align with Malaysia's Personal Data Protection Act 2010 (PDPA). We process personal data only as permitted under the Act and only for the purposes stated in this document.

We collect only the information necessary to respond to your enquiry and carry out watch servicing work. This may include:

• Contact details — your name, email address, and telephone number, provided when you submit our contact form or contact us directly.
• Watch and service information — details about the watch you bring in, including make, model, reference, and condition notes, documented as part of our intake process.
• Communication records — correspondence exchanged in connection with a service enquiry or ongoing work.
• Website usage data — anonymised browsing data collected through analytics tools, such as pages visited and session duration. This does not identify you personally.

We do not collect sensitive personal data such as financial account details, identification document numbers, or health information. Payment, where it occurs, is handled in person at our workshop.

Retention: Contact and service records are retained for up to five years from the date of the last interaction, after which they are securely deleted. Website analytics data is retained in aggregated form only.

Under the PDPA 2010, we process personal data on the following grounds:

• Consent — when you submit our contact form, you consent to us using your information to respond to your enquiry and provide our services.
• Contract — where we have agreed to carry out work on your watch, processing is necessary to perform that agreement.
• Legitimate interests — we may retain service records to handle warranty-related questions or disputes, where our interest does not override your rights.

We use personal information for the following purposes only:

• To respond to your service enquiries and arrange watch intake appointments.
• To document the condition of your watch on intake and communicate findings and recommendations during the service process.
• To notify you when your watch is ready for collection or if additional consultation is needed during the service.
• To maintain service records for our own internal use and quality review.
• To improve our website through anonymised analytics data.

We do not use your information for unsolicited marketing. We do not sell, rent, or share your personal data with third parties for advertising purposes.

We do not share your personal data with external parties except in the following limited circumstances:

• Service providers — where a specialist part must be sourced from a supplier, we may share the watch reference information (but not your personal contact details) as needed to identify compatible components.
• Analytics tools — anonymised, aggregated website usage data may be processed by analytics software. No personally identifiable data is transmitted.
• Legal obligation — we may disclose information if required to do so by applicable Malaysian law or a competent authority.

We take reasonable and appropriate steps to protect personal data from unauthorised access, loss, or misuse. These include:

• Access to personal data is limited to team members who require it to carry out their work.
• Electronic records are stored on password-protected systems.
• Physical service records are kept in a secured workshop environment.
• In the event of a data breach that may affect your rights, we will notify you and the relevant authorities as required under the PDPA.

No data transmission over the internet can be described as entirely without risk. However, we make every reasonable effort to protect your information once it is in our custody.

This website uses cookies to support basic site functionality and, where you consent, to understand how the site is used. Cookies are small text files stored in your browser.

We use the following categories of cookies:

• Essential cookies — required for the website to function. These cannot be disabled.
• Analytics cookies — help us understand which pages are visited most often, so we can improve the site experience. These are only active with your consent.
• Preference cookies — remember settings such as your cookie consent choice.

For full detail, including how to manage your cookie preferences, please read our Cookie Policy.

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights with respect to your personal data held by us:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to correction — you may ask us to correct any inaccurate or incomplete information.
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.
• Right to prevent processing for direct marketing — we do not engage in direct marketing, but you may ask us to confirm this in writing.
• Right to lodge a complaint — you may contact the Department of Personal Data Protection Malaysia (JPDP) if you believe your rights under the PDPA have been infringed.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with the Act.

This website may contain links to external sites — for example, mapping services or brand references. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any site you visit through a link on our pages.

Our services are not directed at persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal data through our website, please contact us and we will promptly remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website following any update constitutes your acknowledgement of the revised policy.

For significant changes that materially affect your rights, we will make reasonable efforts to notify you directly, where we hold your contact information.