Client Experiences
What Clients Say About Their Watches After Service
Collected accounts from collectors and daily wearers who've brought pieces to Saujana Jam over the years.
Back to HomeReviews
From Our Clients
Selected feedback from clients who've trusted us with their pieces. Dates reflect when reviews were left.
Khairul Hisham
Damansara Jaya, Selangor
Brought in my grandfather's Longines pocket watch movement for a full service. Razif was very thorough at intake — photographed everything and noted the condition of the mainspring before starting. The watch is keeping better time now than my grandfather described it ever had. Very satisfied.
Standard Service Programme · March 2025
Nurul Zahirah
Bangsar, Kuala Lumpur
Brought my daily Tudor in for bracelet refinishing. The clasp had become quite floppy and the links were noticeably stretched. The result was not like new — it still has character from years of wear — but the clasp works solidly again and the surfaces look sharp. Took about three weeks, as quoted.
Bracelet Refinishing & Service · February 2025
Rajan Murugesh
Subang Jaya, Selangor
I collect mainly 1960s and 70s Swiss pieces and Saujana Jam is the only place I trust for servicing in Malaysia. They understand that patina is not a defect. When one of my pieces needed a replacement part, they tracked down a period-correct component rather than fitting a modern substitute. That matters to me.
Deep Conservation Service · January 2025
Ahmad Taufiq
Petaling Jaya, Selangor
Very professional. Walked in without appointment, Amir explained the intake process clearly and took notes on everything I'd observed about the watch's behaviour. Got a call midway through to confirm one worn part before it was replaced. That kind of communication is not common and I appreciate it.
Standard Service Programme · April 2025
Yeoh Cheng Wei
Mont Kiara, Kuala Lumpur
Sent in a Rolex that had been sitting in a drawer for about eight years. They were honest that it would take time and that some parts might need sourcing. The timeline they gave was accurate. The movement now runs within a few seconds a day — better than I expected for its age. Reasonable price for the work involved.
Deep Conservation Service · March 2025
Sumitha Balakrishnan
Shah Alam, Selangor
My husband's Omega had a bracelet that had become loose and uncomfortable. Sent it here on a recommendation. The team assessed the links and clasp clearly, explained what they'd do and why, and the finished bracelet feels much closer to what it must have been new. Good craftsmanship.
Bracelet Refinishing & Service · February 2025
Case Studies
Detailed Client Journeys
A closer look at how specific pieces came to us and what the work involved.
Case Study · Deep Conservation
A 1968 IWC Calibre 89 — Inherited, Unserviced for Decades
The Challenge
The watch had not been serviced since the early 1990s. The lubricants had degraded into a residue that was partially blocking the escapement. The original crown was worn and the gasket was non-functional.
The Work
Full disassembly and staged ultrasonic cleaning. Pivot surfaces polished. A period-correct crown was sourced from a parts supplier in Switzerland. Gasket renewed and pressure tested. Dial and hands reviewed — no intervention needed, the dial was in good original condition.
The Outcome
Movement now running at +4 seconds/day across all positions. The owner was consulted before every consequential step. Total turnaround: 14 weeks. The client intends to pass the watch to their son.
"They treated it as the important piece it is, not just another job."
— Client, Klang Valley
Case Study · Bracelet + Movement
A Daily-Worn Submariner — Bracelet Worn, Movement Running Fast
The Challenge
The watch had been worn daily for six years without service. The bracelet links were visibly stretched and the clasp was difficult to open. Movement was running about +18 seconds/day — beyond the manufacturer's specification.
The Work
Standard Service Programme on the movement, Bracelet Refinishing programme on the bracelet — both agreed at intake. The client was consulted about whether to restore brushed surfaces on the case or leave them as-is. They chose minimal case intervention, which we respected.
The Outcome
Movement regulated to +3 seconds/day after observation. Bracelet clasp engaging firmly; links returned to correct articulation. Turnaround: five weeks. The client has since brought two other pieces for assessment.
"It feels like a different watch. The bracelet alone was worth the trip."
— Regular client, Petaling Jaya
In Numbers
At a Glance
16+
Years in Operation
4.8
Average Rating
2,400+
Movements Serviced
40+
Brands Handled
Malaysian Horological Society
Member since 2012
Featured in Watch & Time Malaysia
Workshop profile, April 2025
KV Watch Collectors Network
Recommended service provider since 2018
Find Us
Workshop Details
Address
18 Jalan SS 21/35
Damansara Utama, 47400 Petaling Jaya
Selangor, Malaysia
Phone
+60 3 7728 4691Workshop Hours
Monday – Friday
10:00 am – 6:30 pm
Saturday
10:00 am – 4:00 pm
Sunday & Public Holidays: Closed
Your Turn
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